Job Summary: Performs pest inspections and treatments in residential and commercial environments to safeguard the health and property of homeowners and businesses.

Reports To: Service Manager

Salary Range: $12.30-$14.35/hr commensurate with experience and licensing

Minimum Education: High School diploma or GED

Minimum Experience/Requirements: No experience is required.

Applicants must however meet the following requirements for employment consideration:

- At least 18 years of age
- U.S. citizen or alien authorized to work in U.S
- Can work before 8 AM, after 5 PM, and some weekends
- Read, speak, and comprehend English
- Valid driver’s license
- Two or less moving violation convictions in past 3 years
- No driving while intoxicated convictions in past 5 years

Physical Abilities Required:

Service Technicians must be able to:

- Enter/exit structures and crawl spaces
- Climb over and on top of structures, including attics
- Use required personal protective equipment
- Visually inspect for pests, pest harborage, pest entries
- Lift and carry up to 50 pounds

Knowledge and Skills Required:

Service Technicians are expected to demonstrate knowledge of the following during the first year of employment:

- Pest services, procedures, materials and equipment
- Pest management regulations and safety procedures.
- State Pesticide License

Service Technicians are expected to demonstrate skill in the following areas during the first year of employment:

- Pest inspections and pest control services.
- Written and verbal communication.
- Prioritizing work, and making adjustments on short notice.
- Promoting cooperation and teamwork.

Measures of Performance:

Service technicians are measured monthly on the following:

- Route completion
- Production per hour
- Customer retention
- Quality of work
- Safety compliance
- Vehicle care
- Sales and marketing

Duties and Responsibilities:

Rules and Safety:

- Puts safety ahead of all other concerns when utilizing company vehicle and providing company services.
- Maintains company vehicle according to company guidelines, and applicable state and federal laws.
- Follows manufacturer instructions, customer guidelines and governmental regulations when using pesticides.
- Maintains and secures required inventory of tools, equipment, manuals and materials on company vehicle.
- Obtains and maintains state certification as required.
- Wears required safety gear when appropriate.
- Uses company vehicle only for company business or as otherwise allowed.

- Inspects, identifies and determines causes for pest problems.
- Uses pest control materials and equipment appropriately and effectively.
- Prescribes corrective actions for pest problems and delivers solutions using approved products and practices.
- Considers non-chemical as well as chemical solutions with focus on maximizing safety and minimizing harmful health and environmental impact.
- Makes recommendations when appropriate to eliminate sanitation and structural conditions, which support or attract pest activity inside and outside structures.  Whenever possible, explains actual or potential problems to customers face-to-face.

- Follows up promptly when notified of prospective customers.
- Suggests additional company products and services to customers when appropriate.
- Sells company services when possible (e.g., home service contracts), and refers bigger opportunities to sales department.

- Wears clean company uniform and appropriate footwear.
- Keeps company vehicle and equipment clean and orderly.
- Ensures accurate and complete record keeping of service reports, log books, invoices, etc.
- Maintains personal hygiene.

- Responds cooperatively with requests for help from fellow employees.
- Works whatever days and times are required to meet customer expectations.
- Finds ways to include unscheduled events into daily route.
- Responds to customer complaints and concerns as quickly as possible after receiving notification.

- Maintains regular and effective communication with office.
- Communicates effectively and appropriately with management.
- Relays information and messages to others; maintains confidential information.
- Shows appreciation for the needs, concerns, and priorities of others.

- Interacts with customers in a friendly and professional manner.
- Takes advantage of opportunities to exceed customer expectations.
- Takes responsibility for resolving customer concerns.
- Balances customer requests with business needs.

- Avoids gossip and conversations disparaging others.
- Builds productive working relationships.
- Involves others in solving customer pest problems when solutions are unclear.

- Attends all training and actively and positively participates.
- Is receptive to suggestions from others on improving own performance.